Refund policy
Thank you for visiting Zlatonia.com, where we showcase a premium collection of jewelry including rings, earrings, pendants, bracelets, bangles, and coins. Our mission is to deliver top-quality products alongside exceptional service. However, we understand that occasionally, things may not go as anticipated. Below is our straightforward refund policy designed to ensure your satisfaction:
How to Return Your Item
Contact Us: Please email our customer support team at support@zlatonia.com within 30 days of receiving your order. Kindly provide your order number and reasons for the return request.
Get Authorization: Upon approval, we'll issue a Return Authorization (RA) number and provide detailed instructions for returning the item.
Pack It Up: Please ensure the item is securely packed in its original box along with all the accompanying paperwork.
Send It Back: Use a reliable shipping method that allows for tracking. To safeguard your package, consider insuring it for its full value.
Get Your Refund: Once we receive the item, we will process your refund within 10-15 business days. The refund will be credited to your original payment method.
What Can't Be Returned
Certain items are non-returnable or non-refundable, including:
- Customized or Engraved Jewelry: Except in cases where there is a manufacturing defect.
- Worn-out, Damaged, or Altered Items: Items that show signs of wear, damage, alteration, or use.
- Gift Cards or Promotional Items: Items received free of charge as part of a promotion or gift.
Damaged or Broken Items
Should your item arrive damaged or broken, please contact us immediately. We will arrange for a replacement or repair at no additional cost to you.
Need Help?
Do you have any questions about our refund policy or need assistance with a return? Please reach out to us at support@zlatonia.com. We're here to make your Zlatonia.com shopping experience smooth and fun!
Thank you for choosing Zlatonia.com for your jewelry needs. We look forward to serving you again soon!