FAQ's
Need Help?
Got a question? We’re here for you! Whether you’re picking the right ring or checking your order, our team is happy to help.
Call us : 9940431896
Email us : support@zlatonia.com
We’re just a message away!
Shopping Information
1. What materials are used in your rings and other jewelry pieces?
Our premium products are made from high-quality materials such as gold, silver, platinum, and precious gemstones. Each product listing includes detailed information about the materials used.
2. How do I determine my ring size?
We provide a ring size guide on our website that includes instructions on how to measure your ring size at home. Alternatively, you can visit a local jeweler for a professional measurement.
3. Can I customize a pendant or other jewelry item?
Yes, we offer customization services for many of our products. You can contact our customer service team to discuss your requirements and get a quote.
4. What kind of packaging do you use for your jewelry?
All our jewelry pieces come in elegant, premium packaging that ensures safe delivery and adds a touch of luxury to your purchase.
Payment Information
1. What payment methods do you accept?
We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. More details are available at checkout.
2. Do you offer installment payment options?
Yes, we offer installment payment plans through select third-party services. You can choose this option at checkout if eligible.
3. What should I do if my payment is declined?
If your payment is declined, please check that your billing information matches your bank records. If the issue persists, contact your bank or our customer service team for assistance.
4. Do you offer any gift cards or store credit?
Yes, we offer digital gift cards that can be purchased on our website and used for any future purchases.
Order & Returns
1. How can I track my order?
After placing an order, you will receive a tracking number via email once your order is shipped. You can use this number on our website or the courier’s website to track your order.
2. What is your return policy?
We offer a 15-day return policy on most items. The product must be in its original condition and packaging. Custom or personalized items may not be eligible for return. Please check our return policy for detailed information.
3. How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer service team with your order number and reason for return. They will provide you with the necessary instructions and a return authorization number.
4. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service team immediately with your order number and photos of the issue. We will arrange for a replacement or refund as soon as possible.